Troubleshooting Steps

We have just launched and are actively putting together troubleshooting steps based on customer feedback. Please check back soon.

I can't access a Remote Drive.

First check with the drive owner. They may have revoked access or provided incorrect access information. Visibility must also be turned on in the drive settings.

I'm getting "Received no data from endpoint."

For the site hosting the drive, check the permalink settings in Settings > Permalinks. Using Plain is not currently supported. Any other setting will allow the sites to connect to each other.